Questions
Email info@nelaclothingcompany.com and include your order number if you have one.
Shipping
Free shipping in the U.S. International orders ship for a flat $20. Every piece is printed to order. Production usually takes a few business days, and you'll get an email with tracking when your order ships. International delivery can take 10–25 business days after shipping; any customs duties or import taxes are the buyer's responsibility. Orders don't ship on weekends or U.S. federal holidays.
Returns and exchanges
Because each piece is printed to order, we can't accept returns or exchanges for size or change of mind. Please check sizing before you order.
If something is wrong, we'll make it right. If your order arrives with a printing defect, damage, or the wrong item or size from what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, your choice, at no cost to you. You won't need to send the item back unless we ask.
If tracking hasn't moved for 10 business days, or a package is marked delivered but never arrived, contact us and we'll help sort it out with the carrier. We can't replace orders sent to an incorrect or incomplete address entered at checkout.
Refunds go back to your original payment method; your bank may take 5–10 business days to show it.
Wholesale
For wholesale inquiries, email info@nelaclothingcompany.com with your store name, location and contact details.
NELA Clothing Company · PO Box 99, South Pasadena, CA 91031